Upload Your Files & Order Prints
How to order prints
To place an order you can either send us an email or give us a call on 0208 858 3076.
Digitalarte offers the highest quality Giclée printing service for artists, galleries & photographers.
We’re a small, customer focused print studio. When calling or sending an email, customers can expect a quick and consistent response. Sometimes we might be with customers in the studio or preparing and producing customer work. We would like to help you with your project, so we will get back to you.
Artwork Checklist & Production Info
Below is some helpful information about our printing process. If you’re unsure or need help, please call us on 0208 858 3076 or email us to discuss.
FILE TYPE: We accept TIFFs, PSDs or JPEG files. PDFs must be rasterised first. Files must be flattened before sending over.
DPI: Files must be saved at 300dpi at the dimensions you want them printed. For the best way to prepare your files, please call us on 0208 858 3076 or email us to discuss.
SIZE: Files must be sized to the exact print size you require, including any border you wish to have. They must be sized correctly before sending to us.
COLOUR SPACE: Adobe RGB, sRGB or Prophoto RGB.
FILES: Files can be sent to us via WeTransfer, Dropbox, Google Drive or just in an email. If you would like to drop off the files in person please call us on 0208 858 3076 or email us to arrange an appointment to do so.
TURNAROUND TIME: Turnaround normally is 3-4 working days in the studio, from receipt of your order, but can be longer. Let us know if you have a tight deadline.
PACKAGING AND DELIVERY COSTS: UK Mainland
Courier (next day/up to 5kg), £11.50+VAT per tube or flat package – Up to A3 flat and larger than A2 rolled in a tube
Royal Mail (next day special delivery/up to 1kg), £11.50+VAT per tube or flat package – Up to A3 flat and A2 or A1 rolled in a tube
Royal Mail (first class signed for post/small parcels/up to 1kg), £6.50+VAT per tube or flat package – A4 flat or A3/A2 rolled in a tube (only 1-2 A3 prints per tube or only 1 A2 print per tube).
Royal Mail (first class signed for post/medium parcels/up to 1kg), £8.50+VAT per flat package – Up to 8-9 A3 prints.
For all UK (next day courier) and International deliveries, we use UPS, TNT and Parcelforce. Also, Royal Mail “next day special delivery” and Royal Mail “first class signed for” post (1-2 days). Please note: we no longer use Royal Mail standard class post.
Please contact us for delivery prices to other countries.
Customs Charges: Products delivered to some destinations, especially outside the EU, may be subject to taxes, fees, levies or other charges, due to local legislation. Any additional charges incurred, including import duty, formal customs entry, taxes, levies and other charges will have to be paid by the recipient of the goods. If you are ordering products to be delivered somewhere else, please make sure that the recipient is aware and that they will be responsible for paying any extra. We are sorry but we have no control over these charges, so we’re unable to offer any assistance on these processes. Please check the import charges applicable in any country before ordering products to be delivered there.
COLLECTION: If you would like to collect from the studio you will need to make an appointment via email or call 0208 858 3076.